An error message with Bulla Burra's seeding tractor at peak time could have resulted in potential downtime if it wasn't for their local John Deere dealer. Equipped with John Deere Connected Support, the dealer had the tractor up and running within 15 minutes, without having to leave the dealership.
Distance is no longer a barrier with John Deere Connected Support. Exclusively available through your John Deere Dealer, you can be confident your technician has the tools available, no matter the distance, to support you and your equipment to maximise your uptime when you need it most.
What is Connected Support?
Connected Support is a suite of industry leading tools exclusive to John Deere Dealers, that provide unique insights into machine diagnostics, including the ability to remotely or in some cases predictively diagnose a machine before it becomes symptomatic. The key components of the industry leading technology are Service ADVISOR™ Remote, Expert Alerts and Remote Display Access.
With Service ADVISOR™ Remote your dealer can remotely analyse Diagnostic Trouble Codes (DTC) in real time to isolate potential issues with the connected machine. Once the potential cause of the fault has been identified, your dealer can send the right technician with the right parts and tools on board to complete the repair in the shortest possible time, when it's convenient to you.
Expert Alerts is predictive technology that can identify and diagnose potential issues in a machine before it is symptomatic - minimising cost of repair and potential impact on machine components. This is a proactive system, where your dealer is notified of potential concerns and will work with you to ensure your machine is operational for the maximum period of time, with minimal impact on your operation or bottom line.
Remote Display Access and JDLink™ allow your dealer to connect virtually in cab with your John Deere display from any laptop, tablet or smartphone, allowing them to make recommendations to help you maximise your productivity. The dealer can assist in machine troubleshooting and set-up/optimisation without leaving their dealership.
Certain technical problems which used to leave you with a machine down situation can now be solved remotely via your machine's JDLink telematics connection, with Remote Programming. Machine updates can now be pushed to your machine remotely, to resolve problems or enable enhancements. In some cases, technicians can use the information obtained from DTCs to remedy issues without the need for a service visit to the machine. This is possible by interacting directly with the operator in the cab through tools such as Remote Display Access (RDA), viewing and resetting DTCs and facilitating software upgrades remotely.
Remote Access requires Gen 4 or GreenStar™ 3 (GS3) 2630 display, JDLink Access + RDA or JDLink Connect activation, MTG/JDLink-equipped machine, a valid MyJohnDeere account and appropriate partnerships setup in John Deere Operations Center. Contact your local John Deere dealer if you are unsure if you have the correct partnerships established.