Changes for Case IH dealer network in Queensland and New South Wales

CASE IH has announced Wideland Ag has left the Case IH network.
Changes for Case IH dealer network in Queensland and New South Wales Changes for Case IH dealer network in Queensland and New South Wales Changes for Case IH dealer network in Queensland and New South Wales Changes for Case IH dealer network in Queensland and New South Wales Changes for Case IH dealer network in Queensland and New South Wales

The Three Rivers management team of Kate Whiteley, Ray Watson, Ruth Plunkett and John Plunkett. Picture courtesy Case IH Australia.

Staff writer

Wideland Ag has been part of the Case IH network since 2010, with six dealerships in Tamworth, Gunnedah, Narromine and Gilgandra in New South Wales, and Toowoomba and Dalby in Queensland.

Three Rivers Machinery is now operating the Case IH dealerships in Narromine and Gilgandra, in addition to its Warren, NSW, branch, while Kenway & Clark - with dealerships in Moree, Inverell, Wee Waa (all in NSW) and Goondiwindi, Queensland, has taken on the existing Case IH dealership in Gunnedah and will open a new Tamworth Case IH branch early next year.

New arrangements for the Toowoomba and Dalby Case IH dealerships are currently being worked through and are expected to be confirmed next month.

Pete McCann, general manager Case IH Australia/New Zealand said the new dealership arrangement is based on feedback from customers.

"Our dealerships are well known for their customer relationships and service capabilities and this latest round of changes will only strengthen that, with some of the strongest performers in our dealer network taking on new branch locations," McCann said.

"Customers can be assured they'll receive the highest level of service and support during and after the changeover to these new service providers. The dealerships expanding into these communities are proven performers within our dealership network and we know they have the tenure and experience to elevate the service levels demanded by our customer base today and into the future," McCann said.

"These six locations, once operated by one dealer, have now been reallocated to a number of exceptional existing dealer groups, ensuring we strengthen these locally-owned operators and maximise their opportunities, and those of their customers, now and into the future.

"Quality and responsive customer service is at the heart of everything we do and it's important to us all of our customers - regardless of the size of their business - receive the personalised attention they deserve, rather than becoming lost in a corporate dealership model."

For more details, Tamworth Case IH customers can contact Kenway & Clark's Gunnedah branch and Dalby and Toowoomba customers can call 1800 232 583.

Case IH has also committed to honouring all existing sales and maintenance contracts and warranties.

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